Delivery reports for email, text, and phone messages
See recipient-level status after important updates send, so your team knows what got through and what may need follow-up.
Why delivery reports matter
Per-recipient status
See which contacts received your message and which did not—for email, text messages, and phone calls.
One place for all channels
Check results for email, text messages, and phone calls in the same dashboard.
Act on what you see
When you know who didn’t get the message, you can follow up or resend to the right people.
Why it matters
Important outreach should not disappear after send
Sending is only part of the job. A school alert, resident notice, church reminder, or volunteer update may require follow-up if key people were not reached.
Delivery reports give your team a shared record for each send across email, text messages, and phone calls.
Proof
See what happened after send
Unity Messaging has delivered over 750,000 messages across channels. Delivery reporting helps turn that activity into something your staff can act on: who received the update, which channel was used, and where a follow-up may make sense.
Use delivery reports with scheduled messaging and mass notifications when follow-up matters.
How it works
After you send a message (or it sends on a schedule), open the delivery report for that send. You’ll see status per contact so you know your update got through—or who might need a follow-up.
Reports are available for messages sent to your contact lists across all channels.
Use cases
Know when to follow up
Delivery reports are especially useful for updates that affect attendance, safety, access, or timing. If a family does not receive a school closure notice, a resident misses a maintenance update, or a volunteer misses a call time, someone may need a second channel.
With recipient-level status, your team can decide what to do next instead of guessing. Send a second message, try a different channel, or update the contact record before the next notice.
That record also helps when responsibilities rotate. The next staff member, board member, or coordinator can see what went out and what still needs attention.
Across channels
One report view for email, text, and phone
Different channels answer different needs. Email carries detail, text moves fast, and phone can help when voice is clearer. Delivery reports make those sends easier to review from the same account.
Use reports after planned reminders, urgent alerts, resident notices, church updates, school messages, and nonprofit coordination. The send is not done until your team knows whether the right people were reached.
For planned sends, pair reports with scheduled messaging. For larger alerts, pair them with mass notifications.
Delivery report FAQ
What reports help your team decide
Who received the update?
Check recipient status after a send so your team can see what got through and where a follow-up may be useful.
Which channel was used?
Reports are tied to the messages you send by email, text, and phone, so your team has one place to review results.
What should happen next?
Use the report to decide whether to resend, try another channel, update a contact, or make a manual follow-up.
This is especially helpful for smaller teams where more than one person may send notices. Reports keep the history visible after the message leaves the dashboard.
A shared report also helps with handoffs. If a coordinator is out, another approved team member can review the last send and continue the follow-up without starting from memory.
That makes reporting useful for accountability, but also for ordinary teamwork after reminders, alerts, and notices go out. It gives your team a simple place to answer the question people ask after any important send: did it reach the right people, and who may need a second touch by email, text, phone, or a direct follow-up before the task is done? Clear reports also make the next send better and easier to review later, especially when updates repeat each month.